Linsen Parts UK Ltd
WARRANTY CLAIMS PROCEDURE 
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CONTENTS:
•	Linsen Parts UK Ltd Warranty Statement 
•	Warranty Claim Preparation Procedure 
•	General Instructions 
•	Instructions For Warranty Claim Preparation
•	Warranty Instruction Example Form 
•	Spare Parts Warranty 
•	Blank Warranty Claim Form Page 
WARRANTY 
Linsen Parts UK Ltd warrants all spare parts sold by Linsen Parts UK Ltd to be free from defects in material and workmanship under Linsen Parts UK Ltd conditions of normal storage, use and service subject to the following provisions. 
Linsen Parts UK Ltd warranty for the equipment shall be for a period of 6 Months. 
Linsen Parts UK Ltd shall have obligation under the warranty to replace or repair any parts, which prove to be defective in material and workmanship on a return to Linsen Parts UK Ltd basis postage and packing at client’s expense. 
Replacement parts required within the warranty process must be invoiced / paid for. Once the warranty has been approved, credits & refunds will be processed.
This warranty is not applicable to any of the following. 
1. Equipment which has been subjected to alterations and/or modifications not approved by Linsen Parts UK Ltd, neglect, unauthorized or improper repairs, misuse, accidents, operator neglect or abuse, lack of proper maintenance.
2. Normal replacement of any and all wearing or consumable parts such as, but not limited to: cables, fuses, bulbs, lubricating fluid, ball joints, actuator motors or parts required to perform regular periodic maintenance. 
3. Leaks caused by deterioration of O-rings gaskets or seals. 
4. Return of warranty parts MUST have fully completed claims form attached, if completed form not supplied then the client accepts full liability for delays while Linsen Parts UK Ltd awaits completed form or if form cannot be supplied then the client accepts liability for payment of replacements parts. 
5. Labor and travel costs. 
The scope of this warranty is expressly limited to the provisions specified above, and any claim for loss arising out of the failure of the EQUIPMENT to operate for any period of time, or special, indirect or consequential damage, or other economic loss are expressly excluded. Additionally, should the company have to cease trading due to force majeure, terrorist attack, declaration of war, earthquake, flooding or any reason whatsoever then all warranties express or implied and including the above will be immediately considered null and void. 
1. All parts returned to Linsen Parts UK Ltd must be accompanied by a Linsen Parts UK Ltd warranty/return Number, which will be issued by the Linsen Parts UK Ltd warranty department at the time of the request to return the part. 
If Client does not have a WARRANTY CLAIM FORM this will be emailed.
2. Use only the Linsen Parts UK Ltd warranty claim form when submitting a warranty claim. 
3. Only one claim failure per warranty claim.  
4. The warranty claim must be printed clearly. 
5. When filling out warranty claims begin at the extreme left of each column. 
6. All dates must be shown and complete. 
No other form will do 
7. The signature of the service manager or the assigned warranty clerk is required on each 
warranty claim as confirmation that the claim has been checked for accuracy. 
8. The claim should then be photocopied and a copy kept for reference. The whole claim should then be forwarded to within seven days of completion. The period from the Date of completion to the Date of claim must not exceed 7 days or the claim might be rejected. 

Instructions for Warranty Claim Preparation 
The following procedure must be strictly followed when preparing the warranty claim Form. The numbers below refer to item numbers highlighted on the Warranty Claim Form. 
1. Warranty Reference Number (W/R) 
(Write the claim reference number here that will be issued by the Linsen Parts UK warranty department.) 
2. Date 
3. Customer Purchase Order Number / if applicable 
4. Customer Address & contact name with phone number

5. Date Fitted:
6. Date of Failure:
7. Part Number / if applicable:
8. Description of the part:
9. Brief Description of Failure. This is the most important part of the warranty claim 
(Approval of a claim depends on the evidence supplied by you. A clear and concise statement of all the facts provides the best assurance of favorable actions on a deserving case.) 

10. Print Name: 

SUPPLIMENTARY INFORMATION FOR WARRANTY ON SPARE PARTS
WARRANTY PERIOD 
The warranty period for genuine Linsen Parts UK Ltd Spare Parts is 6 months.
No mileage or labor charges are claimable under spare parts warranty. 
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Issued by: Linsen Parts UK Ltd. Unit 16, Raikes Clough Industrial Estate, Bolton BL3 1RP
Tel: 01204 770 367 
www.linsenparts.co.uk 

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